Privacy Policy

1.1 Information You Provide to Us Directly

We may collect personal and non-personal data that you voluntarily provide to us when registering for an account, purchasing our services, subscribing to newsletters, interacting with customer support, or filling out forms on our platforms. This detailed information may include, but is not limited to:

• •Identity Data: Full name, username, title, date of birth, and gender.
• •Contact Data: Email addresses, physical mailing addresses, billing addresses, and telephone numbers.
• •Financial Data: Bank account details, credit/debit card information, payment history, and tax identification numbers (all processed securely by third-party payment gateways).
• •Profile Data: Usernames, passwords, profile pictures, preferences, feedback, and survey responses.
• •Employment Data: If you are applying for a job or partnering with us, resumes, cover letters, portfolios, and professional references.

1.2 Automated Usage & Technical Data

As you interact with our platforms, we automatically collect technical data regarding your equipment, browsing actions, and patterns. This information is critical for maintaining server health, enhancing security, and optimizing the user experience:

• •Device Information: Hardware model, operating system and version, unique device identifiers (e.g., IMEI, MAC address), and mobile network information.
• •Log Information: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, referring/exit pages, and clickstream data.
• •Usage Metrics: Details of your interactions with our sites, including pages visited, time spent, buttons clicked, scrolling depths, and search queries.

1.3 Cookies & Tracking Technologies

We utilize standard internet technologies such as cookies, web beacons, clear GIFs, and pixel tags to track user movements across our platforms. These tools allow us to recognize your device for future visits, maintain session states, deliver customized advertising, and evaluate the performance of our content. For a detailed breakdown of how we deploy these technologies, please refer to our dedicated Cookie Policy.

We operate under the strict principle of data minimization and only utilize your information for explicit, legitimate business purposes. Our primary uses include:

• •Service Provisioning: Creating and managing user accounts, authenticating users, processing payments, executing API calls, and providing necessary core platform functionalities.
• •Platform Improvement: Conducting data analysis, load testing, research, and statistical modeling to troubleshoot errors, optimize algorithms, and engineer new computational capabilities.
• •Personalization: Customizing dashboards, tailoring recommendations, maintaining developer environment configurations, and displaying targeted content.
• •Communication: Sending transaction receipts, service updates, security alerts, administrative messages, and responding to your direct inquiries or support tickets.
• •Marketing & Promotions: With your prior consent, sending promotional materials, newsletters, and exclusive event invitations. You may opt out of these communications at any time.
• •Compliance & Security: Enforcing our Terms & Conditions, preventing fraudulent transactions, monitoring for suspicious activity, protecting the intellectual property of Fixey, and legally complying with local and international authorities.

As a deep tech entity operating complex AI algorithms and physical robotics infrastructure, we enforce highly specialized data controls:

3.1 LLM & Computational Model Training Data

Fixey Platforms is committed to protecting developer intellectual property. We do NOT use your private proprietary code inputs, database tables, or custom chat prompts entered into our algorithmic products (such as AlgoChat) to train our commercial large language models or algorithmic pipelines unless you explicitly opt in to share telemetry for mutual model tuning.

3.2 Robotics, Swarm Systems & Drone Telemetry

For clients using our autonomous robotics systems, raw operational data (including LiDAR point clouds, visual sensor inputs, and spatial map coordinates) is processed directly on local edge hardware whenever possible. When telemetry is uploaded to our central cloud nodes for coordination, it is anonymized and encrypted in transit. We retain sensory telemetry purely to verify collision metrics and navigation optimizations.

Your privacy is paramount. We collect only the data necessary to provide you with a seamless experience, such as profile information and usage metrics. We use military-grade encryption to protect your personal information from unauthorized access. We strictly do not sell your data.

Please be aware that when you go live on AlgoChat, you are broadcasting to a public audience. You are responsible for maintaining your own privacy during live sessions.

Fixey Platforms unequivocally does not sell, rent, or lease your personal identifiable information to third parties. We may, however, share specified data points under strict confidentiality agreements with service providers, cloud infrastructure hosts (e.g., AWS, Google Cloud), and secure third-party payment gateways.

We strictly enforce the law. We cooperate fully with law enforcement agents. If a user is found to be engaging in illegal activities, we reserve the right to disclose relevant user data to authorities to protect the safety of our community.

In the event of a corporate merger, acquisition, reorganization, or sale of assets, database archives may be securely migrated to the acquiring entity under tight security protocols.

We actively retain your personal data only for the duration strictly necessary to fulfill the operational purposes outlined in this Policy, unless a longer retention period is explicitly mandated or permitted by applicable law (such as tax, accounting, or ongoing legal disputes).

Upon account deletion or the expiration of the required retention period, we will securely delete, irreversibly anonymize, or encrypt your data so that it can no longer be associated with you. Backup archives may retain encrypted fragments temporarily until naturally overwritten by our automated systems.

We employ commercially advanced administrative, technical, and physical security measures to shield your personal information from unauthorized access, accidental loss, unapproved alteration, and unwarranted disclosure. Our security architectures include:

• •End-to-End Encryption: Utilizing SSL/TLS and AES-256 cryptographic protocols to encrypt data moving in transit and at rest.
• •Restricted Access: Limiting internal access to personal databases strictly to authorized personnel who require it to perform their organizational duties, bound by strict confidentiality obligations.
• •Continuous Monitoring: Deploying automated intrusion detection systems, web application firewalls (WAF), and system log reviews to block malicious activities.
• •Regular Audits: Conducting periodic vulnerability assessments, internal security audits, and penetration testing on our core platforms.

Depending on your jurisdiction and the laws applicable (such as GDPR in Europe, CCPA/CPRA in California, etc.), you have robust rights regarding your personal information:

• •Right to Access: You can request a digital copy of the specific personal data we hold about you.
• •Right to Rectification: You can ask us to correct or update inaccurate, outdated, or incomplete personal data.
• •Right to Erasure ("Right to Be Forgotten"): You can request the permanent deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• •Right to Restrict Processing: You can request that we temporarily suspend processing your data in certain scenarios (e.g., if you are disputing its accuracy).
• •Right to Data Portability: You can request a structured, commonly used, and machine-readable format of your data to transfer it to a different service provider.

To exercise any of these privileges, state your request clearly and email our data protection team at: info@fixeyplatforms.com. We aim to respond to all legitimate requests within 30 days.

Fixey Platforms operates globally. Your information may be logically transferred to, processed, mapped, and securely stored on servers located outside of your province, country, or geographical jurisdiction where privacy laws may differ. By submitting your personal data to our platforms, you explicitly consent to these global transfers. We guarantee that such transfers apply continuous safeguards like Standard Contractual Clauses (SCCs) to ensure data sovereignty remains intact.

In the highly unlikely event of a security compromise or unauthorized data access, Fixey Platforms maintains an advanced, immediate incident response playbook:

• •Containment: Our cybersecurity operations center (CSOC) will instantly lock affected server nodes and isolate compromised environments.
• •Notification: If we determine that a data breach presents a risk to your rights, we will notify you and relevant supervisory authorities within 72 hours of verification.
• •Remediation: We will provide clear guidance on necessary precautions (such as credentials reset) and coordinate legal security investigations.

Our Services are fundamentally intended for an adult audience and professional enterprises. We do not knowingly target, solicit, or collect personal information from individuals under the age of 18 (or the legal age of majority in your applicable jurisdiction). If you are a parent or guardian and believe your child has provided us with unauthorized personal information, please contact us immediately so we can execute swift deletion.

To reflect evolving legal landscapes, dynamic operational changes, or technological advancements, we may perpetually revise this Privacy Policy without explicit direct notification beyond updating this page. The "Last Updated" date at the top of this document will always indicate our most recent revisions. We firmly encourage users to review this policy periodically to stay informed about how we safeguard information.

If you have deeply technical questions, operational concerns, disputes, or complaints regarding this Comprehensive Privacy Policy, or our data management handling practices, please connect with our compliance office directly: